Wicom and Oritor Partnership to Expand Voice over IP Solutions Offerings to the UK
Wicom, the leading European provider of all-IP contact centre solutions and Voice over IP (VoIP) enterprise telephony software, today announced their partnership with leading voice applications company Oritor (formerly Gold Europe). The partnership has been established to offer VoIP based multi-channel solutions for contact centres and enterprise, which enables a more cost efficient and flexible customer service alternative to hardware-based TDM solutions.
Through the partnership, Oritor will be delivering the Wicom solution on a hosted basis or delivered as a premise based solution to small, medium and large enterprise with distributed locations wanting to cut costs while offering better overall customer service. This includes Wicom's modular based applications such as IP Contact Centre, IP Telephony, Task Manager and Voice Self Service.
Wicom chose to align itself with Oritor based on its impressive record in the enterprise customer applications arena. Through the development of packaged applications and the hosting of services on behalf of its customers, Oritor is now positioned as a leader in its field. They have delivered custom applications to a number of blue chip companies adding significant value to their businesses. Some of Oritor's customers include BSkyB, P & G, Centreparcs, IBM, JPMorgan, UPS, BT, CORGI and Somerfields.
Ron Griffiths, Managing Director of Oritor said, 'We are very excited about the new opportunities arising from our partnership with Wicom, we believe their solution allows us to meet our total customers' needs. Many of our customers are looking for a cost effective communications solutions, particularly in the call centre arena. The hosting model addresses the issues many companies have regarding capital expenditure.' He added, 'IP telephony alongside our already successful self-service voice applications will allow customers to realise ongoing operational cost savings whilst continuing to provide excellent customer service.'
Wicom will continue to develop strategic partnerships to address the UK and Ireland markets and will carry on selling directly to strategic accounts in order to build its presence in the UK region. With an expanding channel partner network, strong financial partnerships and extensive co-operation with world-class technology providers, Wicom is positioned to become the market leader in all-IP contact centers and enterprise communications solutions.
'The world-wide need for VoIP based solutions is growing exponentially. We are delighted to welcome Oritor as a formal strategic ASP partner for the UK and Ireland. This partnership already has a strong joint pipeline of strategic opportunities for the UK market,' said Ali Shirnia, VP Global Sales and Marketing, Wicom Communications. 'Oritor will further enhance our company's position in the UK and European marketplace.'
(www.wicom.com. )(www.oritor.com)
Through the partnership, Oritor will be delivering the Wicom solution on a hosted basis or delivered as a premise based solution to small, medium and large enterprise with distributed locations wanting to cut costs while offering better overall customer service. This includes Wicom's modular based applications such as IP Contact Centre, IP Telephony, Task Manager and Voice Self Service.
Wicom chose to align itself with Oritor based on its impressive record in the enterprise customer applications arena. Through the development of packaged applications and the hosting of services on behalf of its customers, Oritor is now positioned as a leader in its field. They have delivered custom applications to a number of blue chip companies adding significant value to their businesses. Some of Oritor's customers include BSkyB, P & G, Centreparcs, IBM, JPMorgan, UPS, BT, CORGI and Somerfields.
Ron Griffiths, Managing Director of Oritor said, 'We are very excited about the new opportunities arising from our partnership with Wicom, we believe their solution allows us to meet our total customers' needs. Many of our customers are looking for a cost effective communications solutions, particularly in the call centre arena. The hosting model addresses the issues many companies have regarding capital expenditure.' He added, 'IP telephony alongside our already successful self-service voice applications will allow customers to realise ongoing operational cost savings whilst continuing to provide excellent customer service.'
Wicom will continue to develop strategic partnerships to address the UK and Ireland markets and will carry on selling directly to strategic accounts in order to build its presence in the UK region. With an expanding channel partner network, strong financial partnerships and extensive co-operation with world-class technology providers, Wicom is positioned to become the market leader in all-IP contact centers and enterprise communications solutions.
'The world-wide need for VoIP based solutions is growing exponentially. We are delighted to welcome Oritor as a formal strategic ASP partner for the UK and Ireland. This partnership already has a strong joint pipeline of strategic opportunities for the UK market,' said Ali Shirnia, VP Global Sales and Marketing, Wicom Communications. 'Oritor will further enhance our company's position in the UK and European marketplace.'
(www.wicom.com. )(www.oritor.com)
posted by Rico Biriah at 11:23 am
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